c wenger group specializes in helping companies measure and improve service quality, customer satisfaction, loyalty and retention. For over a quarter century we have honed our expertise in Customer Satisfaction (CSAT) research and surveys, contact center Quality Assessment as well as data-led training and coaching solutions. We bring measureable value to our clients by responsively delivering objective data and expert interpretation that becomes a blueprint for long term success and profitability. While our research, assessment and training solutions offer an integrated program of continuous improvement, we also customize our services to meet client needs on a project by project basis.
We have worked with global corporations, Fortune 500 companies, as well as smaller companies who are seeking to pave a path toward sustainable success.
Call us today to discuss:
-Marketing surveys and research
-Competitive Market research and analysis
-Retail Intercept surveys
-Mystery shop research
-QA program set up and implementation
-Objective QA audit
-Customer Service training and events
-Call Coach training/coaching/mentoring