Interactcrm provides an Omnichannel Customer Experience Management platform. Our solutions help businesses deliver a Communication Experience that is Positive, Contextual, Empowered and Purposeful. This leads to higher customer retention and greater loyalty, enhancing the brand strength of our customers in the market.
Our Flagship platform, ICX is a Cloud Ready Multichannel CX platform that centrally receives, evaluates, routes, personalizes and assigns contacts across Inbound and Outbound Voice, Email, Fax, Web Chat, SMS, Twitter and includes Multichannel Callback. The ICX platform also includes an integrated Service CRM application that automatically captures, assigns, tracks and escalates Tickets and Incidents across the enterprise.
ICX provides packaged integration into the Avaya Telephony platform as well as leading CRM vendors such as Salesforce.com, Microsoft CRM, SugarCRM and RightNow with more being added every quarter.
Interactcrm has several years of experience as an independent provider of Avaya based professional services on Avaya Interaction Center, Avaya Experience Portal, and Avaya IQ platforms and have delivered more than 150 engagements globally.